Communication & Corporate Social Responsibility
In the past few years, the anti-corporate movement (including those opposed to globalization) has gained a bit of steam.
What many people in the movement promote now is called Corporate Social
Responsibility (CSR), the idea that corporations should be responsible
to all of society and the environment, as well as to shareholders.
It's a shame they've gained momentum. After all, without modern
corporations we would all be poorer, and in particular, few of us could
expect to retire comfortably. More than anything else, modern
corporations exist to provide pension income.
Sure, corporations used to be owned by a few, extremely rich people.
But, with the widespread adoption of pension funds and mutual funds,
corporations now belong mostly to working people.
While it's true the average working person has far, far less wealth
than the average billionaire, there are many, many times more working
people. That means company and government pension plans can invest vast
sums of money into capital stock, making working class people the
largest shareholders of many corporations.
From a communication perspective, I'm interested in knowing why
Corporate Social Responsibility gets such good media coverage and so
much attention. I'm also interested in knowing what we, as
communicators, can learn from them.
For starters, the anti-corporate movement has a simple message:
"Corporations have too much money and power; working people don't have
enough," or some variation on that theme. On the other hand, my defence
of corporations above is anything but simple, even though I'm pretty
good at capturing ideas in words. Did your eyes glaze over as you read
my description?
The 'anti' movement also enjoys the luxury of making a good (poor
working people) versus bad (rich corporations) argument. That's a moral
argument, one that adds spice to any news story. On the other hand, the
'pro' side works largely with rational discourse and the ideas of
economists.
Third, the protestors bring passion to the anti-corporate message.
After all, this is a battle of good against evil, isn't it? Again, the
defenders of modern corporations and globalization have to rely on the
prosaic science of economists.
Fourth, the label 'Corporate Social Responsibility' also helps the
anti-corporate movement. Not only does the name act as a unifying point
for its advocates, but it also implies that CSR is a good thing. After
all, who could be against 'social' and 'responsibility'?
Now, despite their high media profile and ubiquitous presence, the
advocates of CSR have a problem. They may be able to win the attention
of reporters and editors, but they haven't had much clout with the real
decision makers, the people who run companies, pension plans, and
mutual funds.
And, the decision makers aren't likely to be swayed. They understand
the role of corporations, and they know where their responsibilities
lie. Even widespread public sympathy for CSR isn't likely to have much
effect, since they report to shareholders, not to society as a whole.
So, perhaps the final lesson we'll take from the anti-corporate
movement today is that, sometimes, great communication can only take
you so far by itself.
Robert F. Abbott offers three free chapters from his book, A Manager's
Guide to Newsletters: Communicating for Results at
http://www.managersguide.com/free-sample.html . He also offers free
subscriptions to Abbotts Communication Letter, a free newsletter that
helps you enhance your career through improved business communication,
at http://www.abbottletter.com .