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The Six Sigma Music Business: Keep your audiences coming back for more!
http://www.articleworld.net/articles/10402/1/The-Six-Sigma-Music-Business:-Keep-your-audiences-coming-back-for-more!
Lionel Wayne
Lionel is an Industrial Engineer by Profession. He is a certified Six Sigma Black Belt and he holds a Master Lean Certification as well. Lionel spends most if his time helping companies and bands increase their profits and decrease their costs. His focus has always been on improving the customer experience and improving quality. By using these techniques he has always ensured that his customers keep their clients and audiences coming back for more. 
By Lionel Wayne
Published on 07/9/2006
 
Six Sigma is about quality, service, and making sure that your customers or audiences keep coming back for more! Every musician wants to have his or her music appreciated. Every musician wants to sell more albums and more concert tickets. Musicians and Music Professionals can now take advantage of the same tools and techniques to build and grow their musical careers to heightened levels of profitability.

Introduction

Six Sigma? What could a statistical math term possibly have to do with music? Well I could bore you with a long answer on the statistical benefits, or I could explain it in one simple sentence.

Six Sigma is about quality, service, and making sure that your customers or audiences keep coming back for more! Would you like your audiences to come back for more?

The more your audiences come back to see you;
The more of your music they purchase.
The more concert tickets you sell.
The more promotional items you sell.
The more venues you fill.
The more publicity you get.
The more money you earn!

Of course you want your audiences to come back for more! Every musician wants to have his or her music appreciated. Every musician wants to sell more albums and more concert tickets.

So what does six sigma have to do with that? Using six sigma techniques provides you with a clear understanding of what your customers expect. It helps you identify who your customers or audiences are and ensures you reach them.

Does six sigma mean you change your music to accommodate the masses? Well of course not! Your music is your creative essence. The key to success is not to change your music to fit the wrong audience, the key is to reach the right audience and make sure they always know where, when, and how to find you.

Want to know more? That is what the Music Media Entertainment Group is all about so read on!


Know Your Customer

Do you actually know who your customers are? Can you tell me where they come from? How they found you? Or even what it is that they like about you, your music, or your work?

Most musicians and bands that I come across always say the same thing! Of course we do! Yet when I ask them how their audience found them they would always answer At the bar!. When I asked for specifics I always got the same answer! I Dont know.

The key to your music success is Knowing who your audience is and how to reach them. If you where a Gospel Singer, where would you most likely find an audience that appreciates your music, in a church or a Jazz bar? I know, I made it a bit obvious but rest assured it is not always that clear.


Six Sigma Quality?

Ok, so I said that six sigma means quality! What does that imply? Well in general terms six sigma quality means that out of 1,000,000 occurrences no more then 3.4 have defects. Looking at it from the music industry point of view it could mean that:

For every 1,000,000 people that hear you sing all but 3 want more!
For every 1,000,000 concerts that you perform all but 3 sell out completely!
For every 1,000,000 albums you sell all but 3 customers want to buy more of your albums.

Do I need to go on? I think you pretty much have the idea! Think of the possibilities. A large audience full of very happy people or customers. How much money you would be making? Its mind boggling!


Why Six Sigma?

Ok, I know, the next question is always, Why just 3, why not 4, 5, or even 100 out of 1,000,000, it is still a very small percentage of the total?

Yes that is true and it is often the most common mistake that anyone in the industry can make. The key to understand this is in recognizing that it is impossible to actually measure lost opportunities. The one person that left your concert in disgust could have represented the record label that would have sold the most, of your albums.

Many years ago companies where targeting the three sigma level of quality. This translates to about 2,700 defects per million. Consider what this would mean if it was applied to other processes used today.

No modern computer would function
270 million wrong credit card transactions
Dont even think about getting on an airplane!

I think by now you have probably gotten the point. The thing to consider is this. How much money would you be making if every 999,997 people that listened to your music wanted to hear more.

Well, let the Music Media Entertainment Group help you find out!