Barry Millman, Ph.D., has been a consultant for over 25 years, an instructor, course developer, and award-winning speaker. For the past seven years he has been researching and creating resources to help organizations create great User Documents. Visit: http://www.greatuserdocs.com for resources to help you create the content and access that your Users want and need.
Incomplete User Documents disappoint your Readers. Two attitudes of many Technical Writers result in incomplete User Documents. These two attitudes are: "Everyone Knows That", and "The User Can Figure It Out". This article describes these attitudes and presents methods for overcoming them. The result is more effective User Documents and more satisfied Users.
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