Robert is a Senior Systems Engineer currently under contract with Curtin University in Perth, Western Australia. He has over 25 years of experience in the Avionics and IT industry and has supported a wide variety of technology. Robert is also the author of the book, Secrets of Troubleshooting Systems, which describes the ins and outs of fault diagnosis in complex systems.
Providing technical support in the IT industry in particular can be extremely stressful because, as well as dealing with sometimes incredibly complex equipment, the engineer onsite must also try to pacify an irate CEO or business executive. What are the best ways to manage this environment?
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